Michigan Medicine Help Center maintenance shutdown coming in September.  25

Michigan Medicine Help Center maintenance shutdown coming in September. 25

The Michigan Medical Aid Center (help.med.umich.edu) serves as Michigan Medicine’s hub for help and knowledge.

Please note that there will be planned maintenance of the underlying technology that runs the Help Center (ServiceNow), which will impact access.

Here’s what you need to know:

  • The shutdown is scheduled from 11 a.m. to noon on Sunday, September 1. 25
  • The Michigan Medicine Help Center will not be available during the outage.
  • Users who try the Help Center access links will receive a “404 page not found” message.
  • Service Desk agents and system users will not be able to receive tickets or notifications of new items.
  • Critical IT tickets will not send pages to on-call staff during maintenance.

For urgent problems, please call the Service Desk at 734-936-8000.

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