Walmart expands holiday return policy, adds curbside returns

Walmart expands holiday return policy, adds curbside returns

Walmart is extending its holiday return window longer than ever and will soon be accepting unwanted items curbside and at the door ahead of the busy shopping season.

Why is this important: The holiday shopping season got off to an early start as consumers, stung by high inflation, try to stretch their budgets, but extended return periods at Walmart and other retailers typically don’t begin until later in the season.

Driving the news: Walmart on Thursday announced a “holiday guarantee” that extends returns from Oct. 1. 1 and running until Jan. 31.

  • The window starts more than a month earlier than in previous years, Tom Ward, executive vice president of Walmart US, told Axios.
  • The world’s largest retailer will launch curbside returns in early October and plans to expand to more stores in the coming months.
  • Walmart+ members in select markets will be able to schedule their returns collection at their doorstep beginning in October, which will also expand to other markets throughout the season.

Meanwhile, Walmart unveiled its premium toy slate in late August with a new economy category – toys under $25 – and said it would have thousands more markdowns called “rollbacks”.

  • The retailer also announced this week that it was hiring 40,000 new workers ahead of the shopping season.

What they say : Ward said extending the holiday return period longer than ever can help people shop early with confidence in case they change their minds.

  • “People are thinking about their wallets. We know people are under a bit of pressure,” said Ward, who is also the retailer’s director of e-commerce.
  • “This year, inflation fears are pushing consumers to start holiday shopping earlier to avoid price hikes, with half of Americans planning to start shopping for gifts before Halloween,” said Raise CEO Jay. Klauminzer in Axios.

Be smart: Buying early can save money as retailers continue to lower prices to eliminate excess inventory.

  • It can also save time, but it’s essential to consider holiday return windows so shoppers aren’t stuck with unwanted items if they change their minds.

More Axios:

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