Waterloo homes, businesses without internet, phone service after vandals cut fiber line

Waterloo homes, businesses without internet, phone service after vandals cut fiber line

WATERLOO, Iowa (KWL) – It has been five days since some Century Link customers in Waterloo near Ansborough and University Avenue have not had phone or internet service. It affects both owners and businesses in the region.

According to Century Link, the disruption happened on Sunday when vandals severed a fiber line at the Falls Avenue Bridge.

Darren Speed, owner of Cedar Valley Coins and Collectibles off Ansborough Avenue, realized his phone had broken down when he arrived at work on Monday morning.

“I went to make a call and then noticed my phone said there was no line,” Speed ​​said. “Then I tried the dial tone, and there was nothing.”

If you call many businesses in the area, it will ring forever, with no one answering or allowing you to leave a voicemail.

“I’ve had people come in and say, we tried to call you, but we can’t reach you,” Speed ​​said.

With all phone lines cut, Speed ​​said he felt his business was cut off from the outside world.

“It was tough, especially for a small store like ours. We’re a niche business anyway, so it was a challenge, but we overcame it,” Speed ​​said. “Being cut off from the world like that can create a bit of chaos for anyone trying to call. They don’t think we’re open so they won’t come in.”

Speed ​​has many customers calling and asking how the markets are doing on any given day or the price of gold or silver.

“It’s my lifeline, and it’s a heartbeat happening here for sure,” Speed ​​said. “Especially for people wondering what you know about the markets.”

Speed ​​said he called Century Link several times to try to find out what was going on.

According to Century Link, service has been partially restored.

Century Link crews were in the area Thursday. About a dozen company trucks were at the Falls Avenue Bridge just east of Fletcher.

“Our technicians are working hard to fix it as quickly as possible,” the company said. “We apologize for the inconvenience and appreciate our customers’ patience and understanding.”

#Waterloo #homes #businesses #internet #phone #service #vandals #cut #fiber #line

Leave a Comment

Your email address will not be published.