Dallas police train non-commissioned officers to respond to mental health calls

Dallas police train non-commissioned officers to respond to mental health calls

Dallas police are expanding a non-officer unit to respond to what are considered minor calls.

The Crisis Response Team will respond to crises that family members and caregivers cannot control, freeing up cops already on those calls to take to the streets elsewhere.

Dallas police response times for Priority 1 calls currently average 9 minutes and 17 seconds.

For priority two calls, which include mental health calls, the wait for police averages 57 minutes and 28 seconds.

This is the type of call that agents can make for over an hour.

Dallas hopes the training provided to the crisis response team can free up officers.

READ MORE: Dallas PD will create a new police unit dedicated only to Deep Ellum

“To better prepare them to respond alongside Dallas police officers to social service type calls,” said Kevin Oden, acting director of public safety solutions.

“It’s already like a high-stakes situation, so being able to bring in someone who’s not in uniform and is like a normal civilian will reduce that person’s anxiety to speak,” said Antonia Altman, member of crisis intervention. Crew.

Calls to social services have increased in recent years.

In 2019, Dallas police responded to 13,000 mental health social service calls.

In 2021, that number has grown to 18,000 mental health 911 calls.

This year, Dallas police predict 20,000 calls.

“We anticipate that once it is fully effective, we will be able to respond more quickly to all of our priorities, our violent type crimes much more quickly than we are today,” the administrator said. Dallas 911 Robert Uribe.

CIT members will have their own vehicles, with radio and computer to talk to the police.

The team will be trained to lower the tension and assess what help may be needed to save lives.

“We’re not in uniform, so we’re a little friendlier. We can sit down and have those tough conversations,” Altman said.

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