'We should have a choice': Resident frustrated with apartment broadband switch

‘We should have a choice’: Resident frustrated with apartment broadband switch

PHOENIX – When it comes to Internet Service Providers, many people feel that there are too few options and they have to pay the price they are offered.

So when Denise, a resident of Mira Santi Apartments in Chandler, thought she had only one choice, she contacted the Let Joe Know team.

Denise received a 30 day notice from the property that Cox Communications would provide high speed internet to all units. Mira Santi would pay Cox and then bill the residents.

But Denise uses CenturyLink and has a deal she doesn’t want to lose. “They offered me a lifetime contract…when they found out I was ex-military, they let it go. [the bill] at $40,” Denise said.

The Let Joe Know team contacted the apartment complex.

A representative for Mark-Tayor, who manages the property, wrote in an email: “The vast majority of Mira Santi residents are already using Cox” adding “for the few residents who might pay less for their internet, Mira Santi will cover the difference in cost between their current internet connection and the $60 fee for Gigablast Wi-Fi until the resident’s lease is renewed.”

Denise said she asked about cost difference coverage but got no response. She also feared that switching to Cox meant that she would also lose her contract with CenturyLink in the future.

“As consumers, we should have the choice to choose our own internet service provider,” Denise said.

Earlier this year, the Federal Communication Commission passed new rules cracking down on certain exclusive broadband deals. But these rules do not apply to all bundled contracts and do not prohibit an owner from requiring the use of certain service providers.

In an emailed statement, Cox Communications writes, residents can order broadband service from another provider if they prefer.

This is great news for Denise who says she has been advised by the property that she will be able to keep CenturyLink.

If you are a tenant, check your lease to see if your landlord reserves the right to specify a specific service provider.

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