How One Call's care navigators go the extra mile to help injured workers

How One Call’s care navigators go the extra mile to help injured workers

Comprehensive, collaborative, and consistently communicated care is essential to a workers’ compensation risk management approach.

Summary of the white paper

One of Teletha Burnett’s most rewarding experiences as a care navigator with One Call was when she helped an injured worker become the parent he wanted to be, despite his catastrophic injuries.

A work accident left him unable to walk and doctors said the condition could be permanent. He was young, in his thirties, and expected to be a father.

“He was worried about being able to hold his child, walk around and play an active role in his life growing up,” Burnett said.

As the Care Navigator assigned to her claim, Burnett reviewed all notes and documentation associated with her case. During one of his regular update calls with his adjuster and case manager, Teletha suggested Rehab Without Walls, a comprehensive therapy program that could help him walk again and be a father. asset.

The injured worker completed the program and at the end of it, he was walking around the cul-de-sac in his neighborhood holding his daughter.

“He’s able to walk around and take care of his baby,” Burnett said. “He is so happy and fulfilled.”

Her incredible story is a testament to the advocacy of One Call Care Navigators, a team of dedicated professionals who help coordinate catastrophic and home health claims from start to finish.

To learn more about One Call, please visit their website.

One Call is the leading national provider of specialty solutions for the workers’ compensation industry. One Call’s solutions enable faster, more efficient and cost-effective claims resolution by focusing on the needs of injured workers across the continuum of care.


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