Rogers says it has restored internet services for most of its Canadian customers

Rogers says it has restored internet services for most of its Canadian customers


Millions of people use Rogers for cell, cable and internet services across Canada.

Carlos Osorio/Reuters


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Carlos Osorio/Reuters


Millions of people use Rogers for cell, cable and internet services across Canada.

Carlos Osorio/Reuters

Rogers, one of Canada’s largest telecommunications companies, said Saturday morning that it had restored service to the “vast majority” of its customers following major outages to its cellular, internet and cable services in across the country.

The outages, which began Friday morning, prevented some customers from using ATMs or reaching 911 emergency services.

Rogers said it is working to restore service to its remaining customers as soon as possible.

The company said mid-afternoon on Friday that it was making progress in its efforts to restore services.

In a late afternoon post on its website, Rogers acknowledged “the impact of our outage on your life” and said it had “all technical resources and all partners fully deployed to resolve the problem. As soon as we know the precise time, the networks are fully operational, we will share it with you. For now, we are focused on the solution.”

The company added that it would credit customers for the outage.

Millions of people rely on Rogers for services across Canada, with a total of 11.3 million wireless subscribers in 2021, according to Statista.

A quarter of internet traffic in Canada fell on Friday, data from NetBlocksan Internet monitoring group.

Some Rogers cellular customers in Toronto were having trouble connecting to 911, Toronto Police Operations tweeted.

Toronto police said while some Rogers cellular customers may have trouble connecting, 911 is still “fully operational.”

The outage also affects ATMs and other financial services, according to the CBC.


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